INTRODUCTION:
EFQM Model awareness training will be helpful in understanding the requirements of EFQM excellence, which will helpful in development and implementation of the system.
COURSE OBJECTIVES:
- To create awareness about excellence model, its development, implementation.
- Best practices adopted by some companies.
COURSE CONTENTS:
- Fundamental concepts of Excellence
- Purpose of award
- Categories of awards
- Excellence model
- Steps involved in developing and implementation of Excellence model
- Scoring methods with examples
- Detailed criteria of excellence model
- Best practices used by companies
- Setting performance indicators
DURATION: Two days
TAKE AWAYS:
At the end of the course, delegates will be able to:
- Know the requirements of EFQM model to develop & implement the system
- Certificate of successful completion of training